April 15, 2025
What to know: Turquoise Care providers must adhere to minimum requirements for appointment availability. Providers must schedule appointments within the specified time frames for the services listed below:
- Routine, asymptomatic, member-initiated, outpatient appointments for primary medical care: Within 30 calendar days unless the patient requests a later time
- Non-urgent behavioral health care, initial assessment or care following an initial assessment: Request-to-appointment time should be no greater than seven calendar days unless the patient requests a later time
- For specialty outpatient referral and consultation appointments, excluding behavioral health, all request-to-appointment times should be consistent with the clinical urgency and:
- If urgent: No more than 24 hours unless the patient requests a later time
- For symptomatic appointments: No more than seven calendar days unless the patient requests a later time
Learn more about appointment availability and access guidelines in our Turquoise Care Provider Reference Manual. If you have any questions, contact your Provider Network Representative.